The nominated Grievance officer of DGAQA is responsible for redressal of grievances received from individual through online- CPGRAMS Portal / written to Organisation through - mail.

• Received grievances are acknowledged to the individual.
• Received grievances are put up to ADG ,Hqrs  and DG, AQA for information and instructions, if any.
• The grievance is forwarded to Admin group at Hqrs and concerned Field establishment for the reply/ report.
• The action taken report from concerned field establishment / admin group is forwarded to individual.
• The reply to higher authorities in Ministry is forwarded through CPGRAMS.
• Grievances to be addressed within 30 days from the received date on CPGRAMS portal and within 60 days if received directly.

Contact Person: 

Shri Mahendra Singh, Director
Standby officer : Shri Navneet Kumar Dua, Joint Director
Pnone no. 011-23014970/ 23793779
Fax no. 011-23016318
E-mail: dirarmt.dgaqa[at]gov[dot]in